Alyv Privacy Policy

1. Who We Are
Alyv is a neuroaffirming, trauma-informed disability support provider based in Western Australia. We provide services designed to build capacity, promote independence, and improve quality of life for neurodivergent individuals and people with disability.Under the Privacy Act 1988 (Cth), Alyv is classified as a health service provider, and we are therefore bound by the Australian Privacy Principles (APPs). These principles govern how we collect, store, use, and disclose personal information.You can contact us at:

‍Alyv
Suite C, 1/8 Exchange Road, Malaga WA 6090
Phine: 08 6256 1413
Mobile: 0456 961 535
Email: hello@alyv.au
Website: www.alyv.au

2. What Personal Information We Collect
We may collect and store the following types of personal information:

• Full name and preferred name
• Date of birth and gender identity
• Emergency contact details
• NDIS number and plan details
• NDIS number and plan details
• Plan manager contact and billing information
• Cultural background and language preferences
• Communication preferences
• Health and disability-related information, including behavioural support needs
• Information from allied health, mental health and other health providers
• Medical information required to deliver disability services and supports
• Consent documentation
• Accessibility and safety requirements
• Records of services provided, including shift notes and communications
• Any other information relevant to the provision of supports

3. How We Collect Personal Information
‍We collect personal information directly from the person we support, their nominee, guardian, or support coordinator during:

• Intake and onboarding
• Completion of service agreements and consent forms
• Communications with stakeholders
• Phone calls, emails, and text messages
• Use of our Snap Forms and website
• Interactions with our support workers and office team
• Information shared via our app or in-person sessions

We may also receive information from third parties where you consent for that party to share information with us. collect personal information directly from the person we support, their nominee, guardian, or support coordinator during:

4. Why We Collect Personal Information
We collect personal information in order to:

• Deliver safe, individualised, and effective disability supports
• Understand and respond to a person’s goals, preferences, and needs
• Coordinate with other stakeholders, such as plan managers and therapists
• Maintain accurate service records
• Fulfil our legal and regulatory obligations under the NDIS
• Respond to feedback, complaints, or incidents
• Improve our services and safeguard people’s wellbeing

5. How We Use and Disclose Personal Information
We use personal information only for the purpose it was collected, or a related purpose where the individual would reasonably expect it. This includes:

• Communicating with the person we support and their nominated representatives
• Providing support workers with the information they need to deliver safe and effective services
• Managing bookings, scheduling, and documentation
• Invoicing and billing via plan managers or self-managed arrangements
• Meeting our reporting requirements to the NDIS Quality and Safeguards Commission or other lawful authorities
• Respond to feedback, complaints, or incidents
• Improve our services and safeguard people’s wellbeing

We do not share information with anyone else without consent, unless required or authorised by law (e.g., serious risk to health or safety).

6. Accessing and Correcting Your Information
You have the right to:

• Access the personal information we hold about you
• Request that we correct or update any inaccurate or incomplete information

To make a request, please contact us in writing at hello@alyv.au or call us on 08 6256 1413. We will respond to your request within a reasonable time.

7. How to Make a Complaint
If you believe your personal information has been mishandled, you can make a complaint by contacting:

Sarah O’Sullivan – General Manager
Email: hello@alyv.au
Phone: 08 6256 1413

We will investigate your complaint and respond in writing within a reasonable timeframe. If you are not satisfied with our response, you may contact the:Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au

8. Overseas Disclosure
Alyv does not routinely disclose personal information outside Australia. At present, our systems and records are securely stored using Australian-based data storage and platforms compliant with Australian privacy standards.

9. Policy Updates
This policy may be updated from time to time to reflect changes in our operations or legal obligations. The most current version will always be available on our website.