Services
Company
Our services fall in line with the current price guides. Services that are not NDIS Funded will attract GST in addition to the hourly rates. We don't charge everything in the price guide, for example establishment fees are not charged and we don't charge provider travel for support worker services.
For support work services we don't charge you anything to get to or from you. The only time you pay for any travel is when your Support Partner takes you somewhere or runs an errand for you.Our Support Coordination team charge travel if they need to come to you, but we offer these services by telephone, video chat, email, SMS or in any other way needed to mitigate any extra costs to you.
To cancel a booking all we need is 1 clear business days notice from you. Cancellations with less notice will incur charges equal to the cancelled service however we will make all attempts to find alternative work for our team member or to offer you non face to face services where possible. For example, to cancel a service on a Saturday we would need confirmation of cancellation on Thursday, making Friday the clear business day. Your Support Partner will be paid in full for the cancelled shift where we do charge for this, we do not make any extra money from cancellations and will work with you to minimise them as best we can.
No regular bookings are needed, we can offer all of our services on a where needed, as needed basis, be it a one off booking, cover for your existing staff or team or on call for emergencies.
No, we only charge for the services you actually use. There's no set up or hidden costs and we will even provide free meet and greets to match you with a worker.
When our team take you in their vehicle, we charge $1 per km which is paid directly back to our staff. We will also charge for any transport related costs such as parking, fares etc at cost and pass this onto the team member who paid for them. Of course if you paid for fares or parking on the day or we use your vehicle there's no charge for these.
We do not require any kind of "minimum" booking and theres no minimum cost. We only charge you for the time we spent with you.
We support a range of people within our community, we don't discriminate at all however our team is specialised and trained in many aspects of neurodiversity. This means the majority of the people we work with are neurodivergent and may have other diagnosis too. Because our team are specialists and come from mental health or neurodiverse backgrounds, many do not have any formal training in personal care, manual handling, hygiene tasks etc. It means these services can be limited or attract wait times for access. We are happy to help you find other providers who may specialise in these areas too.
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